tr66's Privacy Policy

1. Types of Information We Collect

tr66 collects the following types of information from users as needed to provide its services. This collection is done solely to improve the security and quality of the platform.

1.1 Information You Provide Directly

When you create an account or use services on tr66, the information you provide yourself includes:

• Full name and date of birth
• Mobile number and email address
• Documents required for identity verification (National ID or passport details)
• Financial transaction details (deposit and withdrawal records)
• Messages and complaints you send to customer support

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser type and operating system
• Time spent on the platform and pages visited
• Login history and gaming activity details
• Information collected through cookies and similar tracking technologies

2. How We Use Your Information

tr66 uses collected information only for the following legitimate purposes:

2.1 Service Operations

• Account creation, verification, and management
• Processing financial transactions — deposits and withdrawals via bKash, Nagad, and Rocket
• Managing bonuses, promotions, and rewards
• Resolving technical issues on the platform

2.2 Security and Compliance

• Preventing fraud and unauthorized access
• Complying with Anti-Money Laundering (AML) guidelines
• Age verification — our services are available only to those aged 21 and above
• Detecting and preventing suspicious activity

2.3 Service Improvement

• Analyzing and improving the user experience
• Developing new features for the platform
• Raising the standard of customer support
• Identifying potential technical errors

3. Data Storage and Security

tr66 follows the highest industry standards to protect your personal information. We apply the following technical and administrative measures:

• SSL Encryption: All data transfers are secured using SSL/TLS encryption technology.
• Secure Servers: Your information is stored on secure, access-controlled servers.
• Access Controls: Only authorized staff can view your information, within strictly defined limits.
• Regular Security Audits: Our systems undergo regular security assessments.
• Password Hashing: User passwords are always stored as encrypted hashes — never in plain text.

In the event of a data breach, tr66 will notify affected users as quickly as possible and take the necessary remedial actions.

4. Sharing Information with Third Parties

tr66 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Service Providers

Our trusted payment partners — such as bKash, Nagad, and Rocket — receive the limited information necessary to process transactions. These parties operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed to authorities as required by a court order or applicable law. Only the information legally required will be provided in such cases.

4.3 Fraud Prevention

Necessary information may be shared with regulatory authorities or law enforcement agencies to prevent fraud, money laundering, or other unlawful activity.

5. Cookie Policy

The tr66 platform uses cookies and similar technologies to help improve your experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the core functions of the platform. They are used to keep login sessions active, perform security verification, and save language preferences.

5.2 Performance Cookies

These cookies help analyze how you use the platform, which helps us improve the quality of our services. The information collected remains anonymous.

5.3 Cookie Controls

You can control or decline cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform functions to not work properly.

6. Your Rights

As a tr66 user, you have the following rights over your own personal information:

• Right to Access: You can request at any time to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request deletion of your personal information, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: In specific cases you can ask us to limit the processing of your information.
• Right to Data Portability: You have the right to receive a copy of your information in a structured, commonly usable format.
• Right to Object: You can object to your information being used for certain purposes.

To exercise any of these rights, please contact our support team. We will generally do our best to respond to your request as quickly as possible.

7. Data Retention Period

tr66 retains your personal information only for as long as necessary or as required by applicable laws and regulations. In general:

• Information for active accounts is retained until the account is closed.
• Financial transaction records are kept for a period determined by legal requirements.
• Identity verification documents are retained for as long as needed to fulfill legal obligations.
• Security-related log files are automatically deleted after a set period.

8. Protection of Minors' Information

tr66's services are available only to those aged 21 and above. We do not intentionally collect any personal information from minors.

Age verification is in place during the registration process. If we become aware that a minor is using our platform, we will immediately close their account and delete all associated information.

9. Third-Party Websites and Links

The tr66 platform may sometimes contain links to third-party websites. These external sites are outside our control and have their own privacy policies. tr66 is not responsible for the content or privacy practices of those sites. You should read their privacy policies before visiting any third-party site.

Payment service providers such as bKash, Nagad, and Rocket have their own separate privacy policies. When you access their platforms during a transaction, their policies apply.

10. Policy Changes and Updates

tr66 may update this Privacy Policy where necessary. For significant changes, we will notify you in the following ways:

• Via a notice accessible on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We therefore recommend checking this page regularly.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.